Frequently Asked Questions
The FAQ section at the bottom of this page is where we answer the most common questions. If you have a question you do not see answered here or just want a personal response please visit our contact us page. We have a knowledgeable team of customer support staff waiting to help you. We will get back to you at the very first opportunity during working hours.
You Have Questions. We Have Answers.
Over 20 years in business means a lot of questions. Fortunately, we have the answers you’re looking for.
Yes we can. We understand that one size doesn’t fit all. Your unique business situation can require a completely tailor made solution. That’s why you can book a phone time with one of our branding consultants to discuss an affordable solution just for you. CONTACT ME
When we take on your logo design, we immediately assign a team of five designers. Within three business days, these professional designers will create five unique concept designs to move forward with. In order for us to dedicate these resources to your logo, we need to confirm you’re a genuine customer. Your upfront payment tells us you’re as serious about your new logo as we are. Fortunately, our costs are lower than most designers and we’re dedicated to communicating with you, the customer. In addition, we provide a 100% money-back guarantee so your investment remains safe. GET STARTED
Yes we can. If you email your existing logo to us in its current format, we can provide a quote for both price and time commitment. In the vast majority of cases, we’ll be able to prepare your design in multiple formats, including a vector file that can be resized with zero loss of quality. EMAIL US
We’ve got you covered. We provide you with unlimited redraws and revisions. So if you’re unhappy with your first set of designs, we can have a conversation to figure out what’s working and what needs work. In our experience, the second set of designs usually hits the nail on the head. GET STARTED
That’s okay! This is surprisingly common among our customers. Fortunately, we’re prepared. When you place your order you’ll get to complete a short questionnaire about your business. Our designers have mastered the art of taking inspiration from these questionnaire answers and using that to create logos that are both stunning and relevant. Whether you have a clear vision or not, it’s our top priority to create a design you love. GET STARTED
Absolutely. We have the best refund policy on the market, and it’s simple. If at any point in the process you’re dissatisfied with our work, we’ll refund 100% of your purchase. No questions, no red tape. Our money-back guarantee is valid up until you select a final design or if a project is not finished within 90 days of your order. GET STARTED
The logo is designed in Adobe Illustrator the industry standard vector drawing program. If you have access to Adobe Illustrator, you can absolutely edit the logo yourself. The master file that you’ll receive is fully editable, as well. GET STARTED
You do. At the end of the logo design process when we send, we’ll send you all the file formats you’ll need and a certificate of copyright transfer. This certificate is your proof that you own the copyright to the design. We retain zero rights to your logo, which means you’re free to use it as you wish. GET STARTED
If you can imagine a place to use your logo, you can apply it there. The master file we send over makes this possible. With this file, you can resize or recolor your logo with zero loss in quality. GET STARTED
With five designers assigned to your logo and unlimited redraws, you could feasibly see more original designs than you can count. Each design will be completely unique and 100% relevant to your business. You can experiment as much as you like and there won’t be any rush from us. Our goal is to leave you 100% satisfied with your new logo. GET STARTED
Initial designs will be ready for you to view in just three business days. Any subsequent redraws or revisions to the designs will take an additional two business days. With 20 years of experience under our belt, we’re 100% confident in these turnaround times. GET STARTED
We have 3 different logo packages: A logo design only package for $199. A logo with a matched stationery set design for $249 and a logo with a matched stationery set design including 500 business cards delivered to your door anywhere in the US or Canada for $339. You may be offered one or two optional upgrades at checkout. Optional upgrades include a Microsoft Word version of the professional printable letterhead for $80. A social media file format pack for $100 and from time to time various print offers. GET STARTED
Our project management system allows you to view your designs throughout the process and provide feedback on each iteration. Once the final design is complete, you’ll be able to download it right from our system to your computer. In addition, we’ll keep your design safe in our archives should you lose your copy. We can also work directly with your printer of choice and send them any files they may need on your behalf. GET STARTED
Unfortunately, it’s not possible for customers to speak with designers directly. That being said, every customer works with one of our experienced project managers throughout the design process. This project manager will work with both you and your team of designers to make sure you walk away 100% satisfied with the final product. We take great pride in our communicative working style, and we can’t wait to show you. GET STARTED
Yes! Though in most normal circumstances, you won’t need to. Our project management system runs like a well-oiled machine, so you can send real-time messages and get real-time responses in just minutes. That being said, we understand that some concerns are best addressed over the phone. So if you’d like to chat on the phone instead of online, just let us know. CONTACT ME
Absolutely. If you have a solid idea of what you want your logo to be, our designers can help you bring it to life. Part of the beauty of our service is that our designers possess the skill to help you flesh out a rough idea or polish a near-completed one. EMAIL US
Our stationery set includes all of the digital files you’ll need to have business cards, envelopes, or letterhead printed. Each of these items will be designed around your logo to help enhance your new brand. It’s all about making a great first impression! It’s all about making a great first impression and these designs when printed out do exactly that. GET STARTED
We print our business cards on a heavy card stock 12pt in weight. To give you an idea of what that looks like, they’re about the same thickness as a credit card. We can also print on both sides at no extra cost to you. GET STARTED
The stationery design process is very similar to the logo design process. You’ll be able to choose from three designs that really accentuate your new logo and branding. As a crucial part of your new branding, these designs are never based on templates and are always 100% original. GET STARTED
Typically our U.S. clients use letter size. Our European clients use A4 size, and some of our legal type business clients prefer legal size. If you need a unique size, just let us know and we’ll make it happen. GET STARTED
Our envelopes are designed for the standard #10 size. U.S. customers typically prefer this size, and European clients usually order similar sizes. If you need a unique size, just let us know and we’ll make it happen. GET STARTED
Yes. Everything starts with your logo, but once that’s finished we can design almost any type of marketing material you need. We can also offer multiple design and print options that will suit your budget. When you’re ready to get your name out there, we’re ready to make it happen. CONTACT ME
Yes! If you’re ready to revitalize your online presence, we’re ready to help. Contact us today to learn how we can help generate real traffic and conversions on your site. LEARN MORE
Yes we do! You can earn 20% commission on all orders you send our way. LEARN MORE
Are You Ready to Start the Journey?
It’s a really easy and fast process to get your logo underway. You fill out a simple questionnaire and then we fly in to action putting the right team on your logo that is suited to your own unique circumstances.